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Experience
April 2023–Present
Information Technology Services,
University of Akron, Akron, OH, USA:
| | A student assistant at
the University of Akron's Information Technology Service Desk (ITSD).
My duties were to perform phone and remote technical support, customer
service, and other duties as assigned. While working here, I gained
valuable experience regarding troubleshooting technical issues,
working with customers, along with other technological and office
skills.
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| Web site:
http://www.uakron.edu/its/
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Jan 2023–May 2023
Information Technology Services,
University of Akron, Akron, OH, USA:
| | An internship at the
University of Akron's Information Technology Service Desk (ITSD). My
duties were to perform hardware and software troubleshooting and
repair, customer service, and other duties as assigned. While working
here, I gained valuable experience regarding troubleshooting technical
issues, re-imaging computers, working with customers, along with other
technological and office skills.
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| Web site:
http://www.uakron.edu/its/
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Education
May 2023–Present
College of Engineering and Polymer
Science, University of Akron, Akron, OH, USA:
| | A Bachelor's of
Science in Computer Information Systems for the programming degree
option, continuing from the associate's degree.
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| Web site:
http://www.uakron.edu/
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Jan 2019–May 2023
College of Engineering and Polymer
Science, University of Akron, Akron, OH, USA:
| | An Associate of
Applied Business degree in Computer Information Systems for the
programming degree option. Courses taken range from introductory
management, human resources, and accounting, along with programming in
C++, VB.net, Java, HTML, CSS, JavaScript, PHP, use of UNIX and
GNU/Linux, SQL, and systems analysis and design, as well as an
internship. Attended part-time.
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| Web site:
http://www.uakron.edu/
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Jan 2018–Jan 2019
Buchtel College of Arts and Sciences,
University of Akron, Akron, OH, USA:
| | A Bachelor's of
Science in Computer Science for the systems degree option.
Transferred to an associate degree for Computer Information Systems in
December 2018.
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| Web site:
http://www.uakron.edu/
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Certifications
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March 2023:
| | • Dell Client Foundations
2021
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Skills
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Programming languages:
| | VB.Net, Perl, PHP, C, SQL.
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Visual design:
| | Adobe Photoshop, GNU Image
Manipulation Program, Canva.
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Web development and design (coded):
| | HTML/HTML5, XHTML/XHTML5,
Server-Side Includes, CSS/CSS3, PHP, Perl.
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Web development and design (other):
| | Custom WMS/CMS solutions,
WordPress, Drupal.
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Wireframe:
| | Microsoft PowerPoint,
LibreOffice Impress.
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Document typesetting:
| | SGML, XML, LaTeX.
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Databases:
| | MySQL/MariaDB, SQLite.
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Microsoft Windows:
| | System administration and
support skills for Windows servers and clients.
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UNIX and GNU/Linux:
| | System administration and
support skills with Oracle Solaris, FreeBSD & GNU/Linux (Debian and
RHEL based).
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Platforms and services:
| | Oracle PeopleSoft, Microsoft
Azure, Microsoft Intune/Endpoint/Entra, Microsoft 365 Security,
University of Akron's UAnet Services (Auth).
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Software and tools:
| | Visual Studio, Visual Studio
Code, CVS, Git, Make, Microsoft 365, GNU Compiler Collection (GCC),
Clang.
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Hardware:
| | Repairing and replacing
hardware, cleaning devices, and reimaging devices.
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Customer support:
| | Phone, chat, and ticket-based
technical support, primarily with Five9 softphones.
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Projects
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Presumed.net & CocoBean.org:
| | A group of computing
services, including a shell server, e-mail server, authoritative DNS
nameservers, a certificate authority, web applications, and more. The
first of these machines were started in 2015 on a home server, but
largely exists on remote servers ever since 2019.
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| Web site:
http://www.presumed.net/,
http://www.cocobean.org/
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